Refund and Returns Policy

Here's the translation into English:

Returns & Refunds Policy

At Veltrix, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Returns

You have 30 calendar days from the date of delivery to request a return. For an item to be eligible for a return:

• The item must be unused and in the same condition that you received it.

• It must be in its original packaging.

• Proof of purchase is required.

We do not accept returns for:

• Items damaged by misuse.

• Natural wear and tear from use.

• Items returned without prior authorization.

Refunds

Once your return is received and inspected, we will notify you if it has been approved or rejected. If approved:

• Refunds will be issued to your original payment method.
  

• Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. Please contact us to request an exchange.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the item is defective or incorrect.