Shipping Policy

At Veltrix, our goal is to deliver your order quickly and safely.

Shipping Options

Free Shipping

  • Delivery time: 5–8 business days.

  • Available for all orders.

  • Tracking included.

Express Shipping

  • Delivery time: 3–5 business days.

  • Priority processing.

  • Tracking included.

Processing Time

All orders are processed within 1 to 2 business days. Once shipped, you will receive a tracking number by email.

Shipping Destinations

We currently ship to Spain and other selected European destinations.

Delivery Delays

We are not responsible for delays caused by:

  • Customs procedures.

  • Transport strikes or periods of high demand (such as Christmas).

  • Incorrect or incomplete delivery addresses provided by the customer.

Lost or Damaged Packages

If your package does not arrive within the expected timeframe or arrives damaged, please contact our customer service immediately so we can resolve the issue.